Articles
Every case study and learning post, newest first. 24 articles so far.
- Supply Chain
General Mills ELF: How AI Logistics Optimization Assesses 5,000 Daily Shipments — and What It Actually Saved
General Mills' ELF (End to End Logistics Flow) uses Palantir AIP and Google Cloud to optimize thousands of daily shipments. Here's what the system actually does, what the numbers mean, and what enterprises in other industries can replicate.
- Financial Services
Mastercard Decision Intelligence Pro: How AI Fraud Detection Moved from Transaction Scoring to Pathway Prediction
How Mastercard rebuilt its fraud detection architecture around sequence-pathway prediction, what the performance claims actually mean, and what enterprises in any sector can take from the approach.
- Aviation
Delta TechOps APEX: How AI Predictive Maintenance Forecasts Engine Parts 18–24 Months Out
How Delta TechOps built APEX, what the engine materials forecasting AI actually does, what the 2024 Aviation Week Grand Laureate story gets right — and where the honest limits are.
- Leadership
Your IT Help Desk Is Already Obsolete
What autonomous AI workers actually are, why they are different from the AI tools your organisation already has, and what leaders should be asking their teams right now.
- Financial Services
BNY Mellon's Eliza: How America's Oldest Bank Deployed AI to All 48,100 Employees
How BNY Mellon built Eliza, deployed 134 digital employees, achieved $550M savings, and what every enterprise should learn from America's oldest bank.
- Retail Tech
Walmart's AI at Scale: The World's Largest Retailer's Biggest Bet Hasn't Shipped Yet
Walmart has deployed AI across supply chain, catalog, and maintenance at massive scale—but its most strategic bet, the Wallaby LLM, still hasn't launched.
- Enterprise AI
IBM's Client Zero: What Deploying AI Across 280,000 People Actually Looks Like
IBM deployed AI across 280,000 employees and claims $3.5B in savings. Here's what the numbers actually mean—and what enterprise leaders should take from it.
- Enterprise AI
Shopify's AI Operating Model: What the Numbers Actually Show
Shopify doubled revenue and halved opex ratio without doubling headcount. Here's what the Lutke memo, Sidekick, and the real numbers tell enterprise operators.
- Autonomous Vehicles
Waymo's Robotaxi: The Technology Is Proven. The Business Isn't Yet.
Waymo robotaxi: 450K rides weekly, 6x safer than humans, $30B spent. The technology case is closed — why the business case remains the harder problem.
- Agriculture
John Deere's See & Spray: What AI in a Physical Industry Actually Takes
John Deere's See & Spray saved 31M gallons in 2025. What it teaches about edge AI, data moats, and realistic deployment timelines in physical industries.
- Fintech
The Klarna AI Customer Service Experiment: Three Acts, One Honest Lesson
Klarna's AI handled 2.3M chats then reversed. The full three-act story reveals what AI customer service really costs—and why the human fallback matters.
- Finance
How JPMorgan Chase Rolled Out AI to 230,000 Staff — and Actually Proved the ROI
JPMorgan Chase's LLM Suite is now live for 230,000 employees — $2B spent, $2B saved, fraud down 11%, and full investment banking decks in 30 seconds. A close look at the largest enterprise AI deployment in financial services: what it does, what it costs, and what every bank should take from it.